+603-60385838 eddy@penyedialatihan.com

Short Course Programs

ADMINISTRATIVE SKILLS

1. Attitude & Behavioral Change
2. Changing Role & Responsibility of Support Staff
3. Effective Managerial Skills for Technical Staffs
4. Effective Shop Floor Communication for Efficiency
5. Managing Difficult Employees
6. Seven Habits of Highly Effective People
7. Time Management for Managers
8. 5 S at Workplace

CUSTOMER SERVICE SKILLS

1. Customer Care Program for Front Line Staffs
2. Customer Relationship Management
3. Customer Service Excellence
4. Impressive Customer Service Skills
5. Customer Retention Management

MANAGERIAL DEVELOPMENT

1. Visionary & Strategic Development
2. Performance Leadership
3. People Leadership
4. Financial Management
5. Innovation – Product & Services
6. Integrity & Corporate Governance
7. Strategic Procurement & Supply Chain Mgmt

MANAGEMENT SKILLS

1. Organization Culture Development
2. Interpersonal Skills
3. Problem Solving Skills
4. Motivation & Team Building
5. Effective Business Presentation Skills
6. Warehouse & Supply Chain Management

COMMUNICATION & LANGUAGE

1. Business Communication for Executives
2. Effective Speaking Skills
3. Effective Business Writing for Managers
4. Handling Difficult Customers
5. Public Speaking Skills
6. Successful Business Presentation Skills
7. Telephone Techniques & Courtesies
8. Team Building

EXECUTIVE & SUPERVISORY DEVELOPMENT

1. Effective Supervisory Management
2. Effective Warehoiuse Operations
3. Executive Time Management
4. Effective Delegation
5. Improving Teams & Teamwork
6. Managing Effective Meetings
7. Supervising for Excellence
8. Lean Management and Operations
9. Decision Analysis in Daily Operations
10. QMS ISO9001:2015

PERSONAL DEVELOPMENT

1. Transforming the Mind
2. Communications & Relationships
3. The Positive Approach
4. Emotional Intelligence
5. Professional Grooming & Social Etiquette
6. Forklift Skills Training

FRONT OFFICE STAFF DEVELOPMENT

1. Service Advisors Roles & Responsibilities
2. Managing Difficult Customers
3. The Art of Professional Negotiation & Profitable Selling Skills
4. Excellence service skills for Customer Retention

How

Our Team Always Give the Best!

Training Quote

You are your greatest asset. Put your time, effort and money into training, grooming, and encouraging your greatest asset. – Tom Hopkins

TESTIMONIALS

What People Are Saying

A very good course. Mohd Nizar, Executive

Ayam Brand

Really outstanding course! Shahrul Farhi, Executive

DRB-HICOM Auto Solution

Dear Co-ordinator, Please Update me on your training PROMOTION!

Office

Penyedialatihan.com
FR Resources Group PLT
Outzone Adventures
No 7-14-2 Level 2, Jalan Bidara 6/1, Saujana Utama 3, 47000 Sungai Buloh Selangor, Malaysia.

Call Us

+603-60385838